Resident communication coaching software for direct observation at scale.

Give medical residents and learners specific communication coaching without faculty living in every room. Inflect helps graduate medical education programs scale direct observation, reduce attending burden, and build ACGME milestone-aligned communication portfolios from real clinical encounters.

How Inflect Academy works for medical education

  1. Enter the clinical station

    Live OSCE, standardized patient encounter, or clinical simulation begins without extra operational overhead for the learner.

  2. Inflect analyzes communication dynamics

    The platform analyzes who spoke, who was interrupted, what open questions were asked, and how patient understanding was checked.

  3. Map to your ACGME rubric

    Conversational signals are mapped directly to ACGME Interpersonal and Communication Skills (ICS) milestones or program rubrics.

  4. Return immediate, structured feedback

    Learners and faculty get structured coaching insights without requiring attendings to watch full audio or video recordings end to end.

What gets measured in resident communication

  • Checklist adherence: Track what was covered, what was missed, and where rubric completion broke down.
  • Open-ended questioning: Measure whether the learner created enough space for a full patient symptom narrative.
  • Teach-back and confirmation: Assess whether patient comprehension was verified before the encounter concluded.
  • Empathy and emotional validation: Identify whether patient emotional cues and concerns were acknowledged with genuine empathy.
  • Interruption patterns: Make interruption timing visible so faculty can see when history quality was likely suppressed.
  • Jargon and explanation clarity: Evaluate whether explanations were clear and accessible to patients and families.

Why residency programs and DIOs use Inflect

  • More consistent direct observation: Residents receive behavior-level communication feedback far more often than occasional faculty shadowing allows.
  • Less observation distortion: Programs learn from regular encounters instead of only the rare moments when an attending is visibly observing.
  • Portfolio-ready ACGME milestones: Communication growth is documented objectively across rotations, ready for Clinical Competency Committee (CCC) review.
  • Faculty time back: Attendings spend valuable time on mentorship and high-yield debriefs rather than routine observation logistics.